1. Overview

At Saucey, we want you to be completely satisfied with your subscription. This refund policy outlines the terms and conditions for refunds of our premium subscription services.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new premium subscriptions. If you're not completely satisfied with your Saucey premium experience within the first 30 days of your subscription, we'll provide a full refund.

To request a refund under this guarantee:

• Contact our support team at support@sauceyrecipes.com
• Include your account email address
• Provide a brief explanation of why you're requesting a refund
• Submit your request within 30 days of your initial subscription

3. Refund Eligibility

Refunds are available in the following circumstances:

• 30-Day Guarantee: New subscriptions within 30 days
• Technical Issues: If our service is unavailable for extended periods
• Billing Errors: Duplicate charges or incorrect billing amounts
• Unauthorized Charges: Charges made without your consent

Refunds are NOT available for:

• Subscriptions older than 30 days (except for technical issues)
• Partial month refunds for cancellations
• Changes of mind after the 30-day period
• Violation of our Terms of Service

4. Refund Process

When a refund is approved:

1. We'll process the refund through Stripe within 5-10 business days
2. You'll receive an email confirmation of the refund
3. The refund will appear on your original payment method
4. Your premium subscription will be immediately cancelled

Note: The time for the refund to appear in your account depends on your bank or credit card provider (typically 3-10 business days).

5. Subscription Cancellation

You can cancel your subscription at any time:

• Through your account settings in the Saucey app
• By contacting our support team
• Through the Stripe customer portal

Cancellation will take effect at the end of your current billing period. You'll continue to have access to premium features until the end of the period you've already paid for.

6. Annual Subscription Refunds

For annual subscriptions, refunds follow these rules:

• First 30 days: Full refund available
• After 30 days: Pro-rated refund based on unused months
• Calculation: (Remaining months ÷ 12) × Annual price

Example: If you cancel after 3 months on a $48 annual plan, you'd receive a refund of (9 ÷ 12) × $48 = $36

7. Disputed Charges

If you believe a charge is incorrect or unauthorized, please contact us immediately at support@sauceyrecipes.com before disputing the charge with your bank or credit card company. We're committed to resolving billing issues quickly and fairly.

8. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@sauceyrecipes.com
Response Time: Within 24-48 hours
Website: sauceyrecipes.com/contact

9. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the new policy.